Privacy Policy

Introduction to Our Privacy Practices

Welcome to ck971. We are committed to protecting the privacy and personal data of every user who registers and plays on our platform. This Privacy Policy explains in clear, formal terms what data we collect from you, why we collect it, how it is used, and the rights you hold as a user based in Bangladesh.

By accessing or using the ck971 platform — whether through our website or any associated service — you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should refrain from using our services. We encourage you to read this document fully before creating an account or making any deposit.

Information We Collect

When you create an account, use our services, or contact our support team, ck971 may collect the following categories of personal information:

• Identity information: full name, date of birth, and national identification number or passport details for KYC verification purposes.
• Contact details: email address, phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank), transaction history, deposit and withdrawal records.
• Account activity data: login timestamps, betting history, game sessions, wagering activity, and bonus usage.
• Device and technical data: IP address, browser type, operating system, device identifiers, and cookie information collected automatically when you access our platform.
• Communications: any messages, complaints, or feedback you submit to our support team via live chat, email, or in-platform messaging tools.

We collect only the minimum data necessary to deliver our services safely, comply with applicable legal obligations, and provide you with a personalised experience on the ck971 platform.

How We Use Your Information

ck971 uses the personal data collected from you for the following specific purposes:

• Account creation and identity verification (KYC): to confirm that you meet the minimum age requirement of 21+ and that your identity is authentic before enabling full access to our services.
• Processing financial transactions: to handle deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers securely and accurately.
• Customer support and dispute resolution: to respond to your queries, investigate complaints, and resolve any issues related to your account, bets, or payments in a timely manner.
• Platform improvement and analytics: to understand how users interact with our games, betting markets, and site features so we can continuously improve performance, usability, and content.
• Responsible gaming compliance: to monitor betting patterns, identify indicators of problem gambling, enforce self-exclusion requests, and ensure adherence to responsible gaming guidelines.
• Legal and regulatory compliance: to meet any obligations imposed by applicable law, including anti-money laundering (AML) requirements, fraud prevention, and lawful disclosure requests from competent authorities.

How We Share Your Information

ck971 does not sell or trade your personal data. We may, however, share your information with carefully selected third parties only under the following limited circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, and Rocket) solely to facilitate your deposit and withdrawal transactions.
• KYC and identity verification service providers engaged to verify your identity documents in compliance with applicable regulations.
• Technology and platform partners (game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who operate specific games and tools within the ck971 environment under strict data-sharing agreements.
• Legal authorities and regulatory bodies, where we are legally compelled to disclose your data as part of an official investigation, court order, or statutory obligation.

In all cases, we require that third parties receiving your data maintain the same level of data protection that we apply ourselves. We do not permit third parties to use your personal data for their own independent marketing or commercial purposes.

Cookie Policy

ck971 uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you on return visits, maintain your session securely, and deliver relevant content based on your preferences.

We use essential cookies (required for site operation and secure login sessions), analytics cookies (to understand usage patterns and improve performance), and preference cookies (to remember your language and display settings). We do not use cookies to serve third-party advertising.

How We Protect Your Data

ck971 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, restricted access controls for internal staff, regular security audits, and secure server infrastructure.

While we make every reasonable effort to secure your data, no online platform can guarantee absolute security against all forms of cyber threats. We strongly recommend that you use a unique, complex password for your ck971 account and never share your login credentials with any third party. If you suspect any unauthorised use of your account, contact our support team at [email protected] immediately.

How Long We Keep Your Data

ck971 retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is necessary to fulfil the purposes outlined in this Privacy Policy. Certain categories of data — particularly financial transaction records and identity verification documents — may be retained for longer periods where required by applicable law or regulatory obligation.

If you choose to close your ck971 account, we will deactivate your account and remove your personal data from our active databases within a reasonable timeframe, subject to any outstanding legal or regulatory retention obligations. Anonymised or aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

Your Rights Regarding Personal Data

As a user of ck971, you hold the following rights in relation to your personal data. You may exercise any of these rights by submitting a written request to our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you, along with details of how it is being processed.
• Right to rectification: if any of your personal data held by us is inaccurate or incomplete, you may request that we correct or update it without undue delay.
• Right to erasure: in certain circumstances, you may request deletion of your personal data, subject to any overriding legal obligations we may have to retain it.
• Right to restrict processing: you may request that we limit the way we use your data while a dispute or review is underway.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time, and we will honour that objection promptly.

We will respond to all valid data rights requests within 30 days. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.

Third-Party Websites and Services

The ck971 platform may contain references to third-party services, payment gateways, or game provider interfaces. Please note that ck971 has no control over the privacy practices or content of those external services. Once you leave our platform and access a third-party service, that service's own privacy policy will govern your data. We encourage you to read the privacy notices of any third-party services you engage with through or alongside ck971.

Children's Privacy and Age Restriction

ck971 is strictly an adults-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register for, access, or use any ck971 service, and you must leave the platform immediately.

Changes to This Privacy Policy

ck971 reserves the right to update or amend this Privacy Policy at any time in order to reflect changes in our data practices, legal requirements, or service offerings. When we make material changes to this policy, we will notify registered users via email or through a prominent notice on our platform, and we will update the effective date at the top of this document.

Your continued use of ck971 following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we protect your personal data.

How to Reach Our Privacy Team

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck971 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24/7 and committed to responding to all privacy-related enquiries promptly and thoroughly.

Email us at: [email protected]